HAWKGAMING Privacy Policy Your Information, Handled Responsibly

1. Introduction

This Privacy Policy describes how HAWKGAMING collects, handles, retains, and safeguards personal information when players and visitors access our website and services. It covers registered account holders as well as people who browse the platform without creating an account.

When you register with HAWKGAMING, or continue using our services after this policy is revised, you acknowledge that you have reviewed and understood the updated Privacy Policy and agree to the data practices explained below.

Please review this Privacy Policy together with the HAWKGAMING Terms of Use Terms and Conditions and the responsible gaming Responsible Gaming policy, as these documents collectively govern your relationship with HAWKGAMING.

2. Information We May Need

The personal information handled by HAWKGAMING generally falls into two groups: details you submit while registering or using our services, and technical or activity data recorded automatically when you access the platform.

Information You Give Us

• Your full name as entered in your account or KYC records
• Your date of birth for age and eligibility checks
• Your registered mobile number for account access, verification, and payment support
• Your email address, when you choose to provide one
• Details linked to your selected GCash or Maya payment method
• Identification records provided for KYC and account verification
• Messages and supporting information you share with HAWKGAMING through live chat or email support

Information Recorded Automatically

• Your IP address and general location information
• Your device model, operating system, and browser version
• The HAWKGAMING pages you open and the approximate time spent on them
• Your gaming activity, including participation amounts, game choices, and session length
• Account login times and related session information
• Cookie identifiers and similar tracking information, as further explained in Section 6

3. Ways We Receive Your Information

HAWKGAMING may obtain personal information through the following account, activity, and support channels:

• Account Registration When opening a HAWKGAMING account, you may directly submit details such as your full name, date of birth, mobile number, and relevant payment information.
• Platform and Account Activity We automatically create records when you sign in, participate in a game, deposit PHP funds through GCash or Maya, or submit a withdrawal request.
• Support Communications If you reach HAWKGAMING through live chat or email, we may retain your messages and submitted details to provide assistance, review service quality, and address account or transaction concerns.
• Cookies and similar tracking tools HAWKGAMING uses cookies and related technologies to understand how visitors and account holders use the platform. Further information is provided in Section 6.
• Payment partners When you deposit or withdraw, HAWKGAMING may receive payment confirmation details from GCash or Maya, such as the transaction reference and the mobile number linked to the payment.

4. How Information Supports Our Services

HAWKGAMING processes the personal information it collects for the purposes below:

HAWKGAMING will not use your personal information for a purpose that is materially different from those described here unless your explicit consent is obtained first.

5. Information and Service Support

HAWKGAMING does not sell personal information to third parties. Data may be shared with carefully selected service categories when needed to operate the platform, process payments, protect account security or meet legal requirements.

• Payment partners GCash and Maya may receive the transaction information required to process deposits and withdrawals. Each payment partner handles information under its own privacy and security policies.
• Identity verification services Where necessary, HAWKGAMING may provide identity documents to an external verification service so that age and identity checks can be completed.
• Fraud prevention services HAWKGAMING may share relevant information with fraud detection and prevention services to help protect the platform and its players from financial crime and suspicious activity.
• Law enforcement and regulatory authorities HAWKGAMING may disclose personal information to law enforcement or regulatory authorities when required by applicable law, a court order or a valid regulatory request.
• Technology service providers HAWKGAMING may use external technology providers for hosting, analytics and customer support. These providers are expected to protect the information they handle and use it only for the services arranged with HAWKGAMING.

6. Cookies and Platform Access

HAWKGAMING uses cookies and comparable tracking tools to support a smoother platform experience, save selected preferences, and gather usage insights. A cookie is a small text file placed on your device when you access a website.

Cookie categories used by HAWKGAMING include:

• Essential cookies: These cookies are necessary for core platform operations. They include session cookies that maintain your signed-in status and security cookies that help protect against cross-site request forgery. Required cookies cannot be turned off through the platform.
• Functional cookies: These cookies save choices such as language and display preferences, allowing HAWKGAMING to provide a more personalised experience when you return.
• Analytics cookies: These cookies gather anonymised information about platform use, including frequently visited pages, session duration, and the sources users came from. HAWKGAMING uses these insights to refine and improve the platform.
• Security cookies: These cookies help identify and reduce potentially fraudulent activity, such as unusual sign-in activity or behaviour that may require additional review.

You may control cookie settings through your browser. Turning off essential cookies can limit platform features and may stop you from signing in or placing bets on HAWKGAMING.

7. Information Retention

HAWKGAMING keeps personal information while your account remains open and afterwards where retention is required by applicable law or regulatory obligations. Retention periods vary according to the type of information involved:

• Account information Personal details, including your name, date of birth, and mobile number, are kept throughout the life of your account and for at least five years after it is closed.
• Transaction history Details of deposits, withdrawals, and betting activity are stored for at least five years from the date of the relevant transaction.
• Identity verification documents: This information is retained for the period your account is active and for at least five years following account closure.
• Customer support messages: These records are retained for two years from the date of the relevant communication.
• Analytics and platform-use information: This information is retained in anonymised form for up to two years.

Once the relevant retention period ends, personal information is securely erased or anonymised so it can no longer be connected to you as an individual.

8. Account and Data Security

HAWKGAMING treats the protection of personal information as a priority. Technical and organisational safeguards are applied to help protect data from unauthorised access, loss, destruction, or unauthorised changes. These safeguards include:

• TLS encryption covering data sent between your device and the HAWKGAMING platform.
• Encrypted storage for sensitive account information, including passwords and payment details.
• Personal data access is limited to authorised team members who need it to perform their assigned responsibilities.
• The platform undergoes routine security reviews and vulnerability checks to help identify and address potential weaknesses.
• Where available, players may use two-factor authentication to add another layer of protection to their accounts.
• Security systems continuously monitor for unusual activity and attempted unauthorised access.

9. Your Account Information

HAWKGAMING players may exercise the following rights regarding their personal data. To submit a request, contact the HAWKGAMING support team through live chat or the email support channel listed on the platform. [email protected].

• Right of access: You may ask for a copy of the personal data held about you by HAWKGAMING.
• Right to rectification: You may ask HAWKGAMING to correct personal data that is inaccurate, outdated, or incomplete.
• Right to erasure: You may ask HAWKGAMING to remove your personal data in circumstances where deletion is permitted. This right may be limited by legal retention requirements, which can require certain information to be kept after an account is closed.
• Right to restrict processing: You may ask HAWKGAMING to limit the use of your personal data in appropriate situations, such as while a complaint or account-related dispute is under review.
• Right to data portability: You may request your personal data in a structured format that can be read and transferred by a machine.
• Right to withdraw consent: If HAWKGAMING uses your personal data with your consent, including for promotional messages, you may withdraw that consent whenever you choose.

HAWKGAMING aims to respond to personal data rights requests within 30 days. If a request is complex, the response period may be extended by another 30 days. You will be informed when an extension applies and given the reason for it.

10. Age and Eligibility

HAWKGAMING is intended only for adults aged 21 and above. The platform does not knowingly collect personal data from anyone under 21. If you are a parent or guardian and believe that a minor has created an account or submitted personal data, please contact HAWKGAMING support immediately through the available support channels. [email protected].

After receiving and verifying a report that a minor has registered, HAWKGAMING will close the account and remove associated personal data. Any return of deposited funds will be handled through the original payment method where required by applicable law.

11. Updates to This Policy

We may revise this Privacy Policy when needed. Any new version will appear on this page with a refreshed “Last Updated” date. If a major revision changes how we use personal data, we will make reasonable efforts to inform registered players through their account contact details.

By continuing to access the HAWKGAMING platform after an updated Privacy Policy takes effect, you acknowledge the revised terms. If you disagree with any change, stop using the platform and ask our support team for help closing your account.

12. Contact HAWKGAMING Support

Contact our support team if you have questions about this Privacy Policy, wish to make a data rights request, or need to raise a concern about how HAWKGAMING processes your personal information.

• Live Chat Chat directly with our support team through the platform for real-time assistance.
• Email Support [email protected] We will respond as soon as reasonably possible.